Support Engineer Needed Remote Role, Global

As a pivotal player in our expanding AI venture, you’ll be immersed in the world of cutting-edge deep learning solutions, catering to global organisations. In this hybrid role, you’ll traverse the spectrum from pre-sales to post-implementation, providing specialised support while seamlessly blending sales, engineering, and customer success in a high-octane environment.

This role demands adaptability, with work spanning European and American time zones. As a Support Engineer, you’ll operate remotely, enjoying the perks of a competitive salary ranging from $4000 to $5000 per month, alongside a suite of benefits including personal days, flexible working hours, company retreats, and stock options.

The ideal candidate exudes a passion for customer engagement and technical prowess. Your responsibilities will encompass a variety of tasks, including:

• Technical sales support: Understanding clients’ needs for computer vision applications and elucidating technical intricacies during the sales process.
• Field application engineering: Directly engaging with customers to grasp their challenges.
• Production Knowledge: Providing specialized training for customers and supporting them with comprehensive documentation, including troubleshooting guidelines.
• Customer relationship management: Ensuring efficient communication and fostering strong client relationships.
• Collaboration: Liaising with other teams to relay client feedback and insights, driving continuous improvement in functionality and user experience.

To thrive in this role, you should bring a minimum of 5 years of experience, along with foundational knowledge in computer vision and machine learning. Proficiency in network configurations, troubleshooting, cross-platform OS configuration (including Windows and Linux), and remote support software tools is essential. Additionally, proficiency in log file inspection, basic scripting skills for task automation, and a knack for problem-solving are highly valued. Fluency in professional English, both verbal and written, is a must.